Frequently asked questions


Do you know how much you are paying for bank card processing?

Most merchant processors spread the fees across multiple statement months. This makes it hard to understand what you are really paying. If you have questions contact Bill, he can and will assist you in understanding the fees.

Do you know what healthy cash flow is?

In accounting, cash flow is the difference in the amount of cash available at the beginning of a period (opening balance) and the amount at the end of that period (closing balance). It is called "positive or healthy" if the closing balance is higher than the opening balance, otherwise called "negative".


What is harassment in the workplace and do you have a policy in place?

Civil Harassment: In general, civil harassment is abuse, threats of abuse, stalking, sexual assault, or serious harassment by someone you have not dated and do NOT have a close family relationship with, like a neighbor, a roommate, or a friend (that you have never dated). It is also civil harassment if the abuse is from a family member that is not included in the list under domestic violence. So, for example, if the abuse is from an uncle or aunt, a niece or nephew, or a cousin, it is considered civil harassment and NOT domestic violence.The civil harassment laws say “harassment” is: > Unlawful violence, like assault or battery or stalking, > OR A credible threat of violence > AND The violence or threats seriously scare, annoy, or harass someone, and there is no valid reason for it. “Credible threat of violence” means intentionally saying something or acting in a way that would make a reasonable person afraid for his or her safety or the safety of his or her family. A “credible threat of violence” includes following or stalking someone or making harassing calls or sending harassing messages (by phone, mail, or e-mail) over a period of time (even if it is a short time). [Read about the law in Code of Civil Procedure section 527.6] Workplace Violence: For a workplace violence situation, the harassment is defined in the same way as for civil harassment. The difference is that the harassment happens primarily at work AND it is the employer of the harassed employee who asks for protection for the employee (and, if necessary, for the employee’s family). For an employer to get a workplace violence restraining order on behalf of an employee, there needs to be reasonable proof that: > The employee has suffered unlawful violence (like assault, battery or stalking) or a credible threat of violence; > The unlawful violence or the threat of violence can reasonably be construed to be carried out or to have been carried out at the workplace; > The conduct is not allowable as part of a legitimate labor dispute; and > The person accused is not engaged in a constitutionally protected activity. [Read about the law in Code of Civil Procedure section 527.8]


How should you manage your staff?

You should always remember we are in the people business. Manage, coach and mentor your staff the way you want you guests to be treated.


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